Costs
We do not charge any fees for checking your on-line balance and transactions. However the following fees do apply:
| Descriptions | FEE GBP | FEE EUR | FEE USD |
|---|---|---|---|
| CrewCard purchase | £10.00 | €15.00 | $20.00 |
|
Currency conversion charge (% of amount withdrawn) |
3.00% | 3.00% | 3.00% |
| Monthly service fee | £0.50 | €0.75 | $1.00 |
| ATM withdrawal (domestic) | £1.25 | €1.90 | $2.50 |
| ATM withdrawal (international) | £1.25 | €1.90 | $2.50 |
| Point of sale (domestic) | FREE | FREE | FREE |
| Point of sale (international) | £0.50 | €0.75 | $1.00 |
| Cash advance UK (in a bank) | £3.60 | €5.40 | $7.20 |
|
Cash advance international (in a bank) (% of amount withdrawn) |
3.50% | 3.50% | 3.50% |
|
SMS / internet debit card load* (% of amount withdrawn) |
£0.70 | €1.00 | $1.40 |
| Card load by money-share from primary to secondary card* (% of shared amount) |
2.50% (min £2.50) |
2.50% (min €3.75) |
2.50% (min $5.00) |
| SMS balance enquiry check | £0.10 | €0.15 | $0.20 |
| SMS block / unblock | £1.00 | €1.50 | $2.00 |
| Card load by payzone (of loaded amount) | 3.00% | 3.00% | 3.00% |
| Card load in bank branch | FREE | FREE | FREE |
| Replacement Card | £5.00 | €7.50 | $10.00 |
| Refund fee | £10.00 | €15.00 | $20.00 |
| Transfer to customer service agent | £1.00 per call | €1.50 per call | $2.00 per call |
*Note that credit and debit card loads only apply to the primary CrewCard. The secondary CrewCard can only be loaded by money share from the primary card, as explained below.
When you use your CrewCard at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.
If we decide to increase or impose any new fees, we will tell the holder of the primary CrewCard by e-mail, SMS text message, or post, at least 30 days before any changes take effect. All transactions using the Crew Card will be authorised at the time of the transaction. In the unlikely event, for any reason whatsoever, a transaction is authorised when there are insufficient funds on the CrewCard for that transaction (a “Shortfall”), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Crew Card was presented. In this circumstance we may seek the Shortfall from the retailer.
It is your responsibility to inform the recipient of the secondary CrewCard as to any changes to the fees.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other CrewCards that you hold with us, to any other payment method which you may designate at that time, against any funds which you may subsequently load onto your CrewCard or on any additional CrewCard ordered by you. Until we are reimbursed the shortfall amount, we may suspend your CrewCard account the secondary Crew Card and any additional Crew Card accounts connected to you. In addition, we reserve the right to charge you an Administration Fee (see The Fees section above) for each transaction that you make using your Crew Card that results in a Shortfall or increases the Shortfall amount on your card.
+44 (0)207 125 0321 